Respective Responsibilities

At Big River Equine we pride ourselves on providing a high quality professional farrier service. To get the best trimming and shoeing results, the Farrier and Client have to work together in a cooperative effort. The following is a list of Respective Responsibilities that will help enhance our working relationship. 

We encourage you as the client to get involved, to learn, to ask and share any thoughts about the trimming and shoeing process.  There is a considerable amount of knowledge and experience that we may share.  

We have dedicated ourselves to this profession in order to provide the best service for you and your horse(s). During your appointment, We try to make time to address all of your concerns or questions, but if you have additional concerns or questions please ask, email or call or text us.


Scheduling:

  1. Everyone benefits from developing a consistent trimming and/or shoeing maintenance schedule.  It allows for accuracy in planning, record keeping and provides the optimum results for your horse. Our standard schedule is 6 weeks. Failure to stick to the schedule we recommend will not allow us to help your horse to our standards.

  2. Rescheduling not only throws your horse off track but also wrecks havoc on our schedule. We work hard to meet everyone's needs but we can only do so much within our service areas.

    1. Reschedule requests for true emergencies (family emergencies, weather related etc.) within 48 hours will be happily accommodated and worked back in as soon as possible.

    2. Non-emergency reschedule requests received with less than 48 hours notice will result in a $10 rescheduling fee and we’ll work you in when we can. If rescheduling becomes a habit, we may also suggest you find another farrier that better suits your scheduling needs.

    3. Travel fees of $1 per one way mile may be assessed to accommodate reschedules and one off appointments. We try to plan our weekly schedule by area to avoid these additional fees, but due to the nature of the business this isn't always possible. 

  3. Before leaving the barn, we will schedule your next appointment at an appropriate interval. Your next appointment date will be on your emailed receipt. You will receive a text message reminder of your appointment 2 days prior to the appointment. We can also set up a one week text reminder per your request. We expect you to make note of your appointments and plan accordingly.

  4. When working out our schedule, we try to allow enough time to deal with unforeseen circumstances for all our clients. Please do not wait until the day of your appointment to ask if we can squeeze in another horse, or shoe a horse we have scheduled for a trim only. We are happy to accommodate those requests when possible but advanced notice of at least 24-48 hours notice helps.

  5. You will be notified by text if we are going to be more than 15 minutes late for our appointment.

  6. We do not work weekends except for critical cases where both vet and farrier are required. Non-urgent phone calls, texts and emails will be returned the following Monday when business hours resume. There are no emergencies that require only the farrier. In the event of an true emergency your veterinarian is the first line of defense.

  7. Our normal working hours are Tuesday - Friday, 10am to 4:30pm. Anything outside of those hours are subject to an "Off Hours Rate" of 1.5 times our normal fee schedule for time and travel. 

  8. Please show up early to your appointment in order to have your horse ready and available by the scheduled appointment time.

  9. We will replace a lost shoe (can't be found) or a cast shoe (shoe that is found) as
    soon as possible.  Except for foundered or seriously injured horses, a lost or cast shoe is not an emergency. We ask that you notify us at the earliest opportunity.

  10. We ask for, and appreciate, your cooperation and understanding with scheduling. We run a tight ship and deal with many critical cases and may need to reschedule you last minute. Please understand that if you ever have an emergency we will afford you and your horse the same consideration by getting to you as soon as possible.


Farrier Work Conditions and Horse Evaluation Procedures:

  1. The scope of Farrier work is vast.  In order for us to work comprehensively, it's important for you to recognize your ownership responsibilities.  As the horse owner, you are the primary care provider. Your frequent cleaning and inspection of the horse's feet and legs, and following the Farrier's recommendations will help make the trimming and shoeing process most effective.

  2. An appropriate place must be provided to trim and shoe your horse.  The place must be located inside during bad weather, free of manure, mud and clutter, well lit, flat and safe.  Safety for the horse and the Farrier is a joint responsibility.

  3. The horse is our primary client and the needs of the horse are our first concern.

  4. Have your horse ready, available, reasonably clean, dry and well mannered by the scheduled appointment time.

  5. Please do not hose off muddy legs unless there is ample time for them to dry prior to our appointment. If your horses legs are incredibly muddy, please wipe them down with a towel.

  6. If our appointment is during feeding times, please do not feed other horses while we’re working on your horse.  This only serves as a distraction to your horse and a hungry, distracted horse does not stand well.

  7. Do not apply hoof dressings just before we arrive for our appointment.

  8. We do not refit the work of other Farriers.

  9. We may ask to observe the horse in motion (Walk and/or trot).  This will help us to evaluate your horse's way of going, make needed corrections, assess lameness, etc.


Horse Behavior:

  1. The horse will stand better and we’ll be able to work better, if you do not tie your horse up for an extended time period.

  2. If your horse is too energetic, we may recommend that you lunge or ride your horse before your appointment.

  3. It is your responsibility to discipline your horse if the horse is not behaving.

  4. We work with every horse patiently.  We do not employ brutality.  The horse may smell or nuzzle us, but we draw the line at them trying to eat us.

  5. In the event a horse may aggressively bite, kick or strike at us, we may have to open hand slap the horse in order to let the horse know that such behaviors are unacceptable to us. 

  6. If the Farrier work cannot be finished due to the horse's behavior or discomfort, then you will need to call in a veterinarian to tranquilize or block your horse.  This may result in rescheduling your appointment to another day.


Fees and Billing Procedures: Click HERE