💳 Billing & Payment
Payment Due: Payment is required at the time of service. We do not bill for services.
Accepted Methods: Cash, check, and Venmo are accepted. If you’d prefer to use a credit card, you may place one on file by requesting a form at your next appointment or by calling our office at 314-484-5901. (Please note: all credit card transactions are subject to a 4% processing fee.)
New Clients: For first appointments with multiple horses, we may request payment upfront by cash or Venmo.
Thank you for respecting these policies — they allow us to keep scheduling efficient and ensure we can focus our time and energy on your horse’s care.
Fees, Rates and Billing Procedures:
⏱ Hourly Rate
Our standard rates cover routine maintenance trims. However, an hourly rate will apply in the following situations:
Remedial or Complex Work: Horses requiring more time due to lameness, rehabilitation needs, or corrective trimming beyond standard maintenance.
Painful or Uncooperative Horses: Extra time is often necessary to ensure safety and comfort for everyone involved.
Appointment Readiness: Please have your horse caught, reasonably clean, and dry by the confirmed appointment time. If we must spend additional time drying, cleaning, or preparing your horse for safety, the hourly rate may apply.
⚠️Note: Wet or muddy horses are unsafe to work on and can cause damage to specialized tools. Thank you for helping us provide the safest and most effective care possible.
Any unexpected changes in fees will be discussed before the Farrier work is started. Estimates are always available upon request.
📆 Day Rate
When scheduling a full day at one location (approximately 5 hours, including drive time), a minimum daily rate applies.
Booking Fee: A non-refundable booking fee of 20% is due at the time of scheduling. This fee secures your date and is applied toward your final bill. (Please note: dates cannot be held until the booking fee is received.)
Daily Minimum: If the total work completed does not meet the $1,000 daily minimum, the final bill will be adjusted to meet that requirement.
Additional Work: If services exceed the daily minimum, the additional time and work will be billed accordingly.
Thank you for understanding — this policy allows us to dedicate an entire day to your horses and ensures travel and scheduling remain fair and sustainable.
🚙 Travel Service & Mileage
Standard Travel: Travel within 60 miles is calculated at $1.75 per one-way mile.
Extended Travel: Travel beyond 60 miles is calculated at $2.75 per one-way mile.
Scheduling Considerations: We do our best to group appointments by area to minimize travel costs. However, in cases of reschedules, one-off appointments, or unavoidable circumstances, mileage fees may still apply.
These policies help us manage time and resources efficiently while keeping our focus on providing the highest level of care for your horse.
📆Normal Working Hours
Standard Hours: Tuesday–Thursday, 10:00 AM – 4:30 PM
Off-Hours Appointments: Any work agreed upon outside of these hours may be billed at 1.5 times the normal fee schedule and will be discussed before booking.
Fridays: Reserved for new emergent cases, veterinary appointments, consultations, and weather-related reschedules.
Mondays: Reserved for office and administrative work.
Setting aside specific days for different needs allows us to stay organized, responsive, and focused on providing the best care possible for each horse.
💲 Fee Variations
General service fees will be discussed prior to booking however, final costs may vary depending on:
Horse behavior and cooperation
Time required to complete the work
Travel distance
Degree of corrective work needed
Materials used
We do our best to provide accurate estimates and will communicate if adjustments are necessary.
💵 Payment Policy
Payment is due upon completion of work.
If, for any unforeseen reason, payment is not received at the time of service, a Net 7 account will automatically be established, with full payment due within 7 days.
Please note: a minimum billing fee of 20% of the final bill will be added immediately in these cases.
For every 7 days past due, a 5% service charge will be applied.
Payment in full is required before the next appointment can be scheduled.
Please note: It is our firm policy that we do not bill for services.
To avoid billing fees, you may place a credit card on file. This can be done by calling our office to request a credit card authorization form or by providing your information over the phone.
Credit cards on file will be processed the same day as your appointment and are subject to a 4% convenience fee.
We accept cash, checks and Venmo.
We accept post dated checks on rare occasion however, a .50 ¢ per day finance charge will be added to the bill for each day up to the post date.
Return check fees are $30.00 and late fees will begin accruing immediately for every 7 days past the date of service. After a returned check, we may require future service appointments to be paid in advance by CC, Venmo or in cash.
Rescheduling Fees:
Rescheduling impacts more than just the calendar — it affects your horse’s progress, my schedule, and other clients on the same route.
Going beyond the recommended 5-week cycle is harder on your horse’s soundness and overall comfort, as well as on my body and my tools.
Because I serve multiple areas, even small changes in scheduling can cause a ripple effect for other clients.
I do my best to accommodate everyone’s needs, but to keep the schedule fair and sustainable, rescheduling fees may apply.
Of course, true emergencies (family, horse illness or injury, etc.) happen. If you need to reschedule within 48 hours for an emergency, I’ll do my best to work you back in as quickly as possible.
Non-emergent reschedules or cancellations within 48 hours of your appointment will result in a charge of 30% of the estimated bill. I’ll work you back in as soon as possible.
Within 24 hours: 40% of the estimated bill.
Same day, after confirmation, or no-call/no-show: 50% of the estimated bill.
To keep costs fair, I carefully plan routes by area. If reschedules or one-off appointments require an extra trip outside my normal rotation, a travel fee of $1.75 per one-way mile may apply. I’ll always let you know ahead of time if this is the case.
If frequent rescheduling becomes an issue, we’ll need to talk through whether my schedule can realistically support your horse’s needs. My goal is always to find a rhythm that works well for everyone but that’s not always possible.
Travel fees of $1.75 per one way mile may be assessed to accommodate reschedules and one off appointments. I try to plan my schedule by area to avoid these additional fees, but due to the nature of the business this isn't always possible.
🌍 Out-of-State & International Clients
For clients located outside of Missouri (including out-of-country appointments), all travel expenses — including transportation, parking, lodging, and related fees — are due at the time of booking.
⚠️ Please note: We do not bill for these services under any circumstance.